What This Plugin Adds

📝 Cancel Reason

When a customer clicks “Cancel”, a modal appears with an optional reason field.

Customers can:

• Select a predefined suggested reason

• Or write a custom reason

Reasons are:

• Saved to that booking

• Added to the customer’s personal history

• Fully visible in admin

🔄 Reschedule Reason

When a booking is rescheduled, an optional:

“Reason for rescheduling”

field appears inside the reschedule lightbox.

Customers can select a suggested reason or write their own.

The reason is:

• Saved per booking

• Added to customer history

• Visible to admins and agents

💡 Suggested Reason Chips (New)

Customers now see predefined reason suggestions displayed as quick-select chips during cancel or reschedule.

Benefits:

• Faster input for customers

• Cleaner user interface

• Clear active selected state

• Still allows free-text reasons

⚙️ Manage Suggested Reasons (Admin)

Admins can manage the suggested reasons from:

Settings → Cancel & Reschedule Reason → Predefined Reasons

Simply enter one reason per line to define the suggestions customers will see.

✏️ Manual Reason Editing (Admin)

Admins and staff can now edit cancellation or reschedule reasons directly inside the booking edit/order modal.

This is especially useful for:

• Phone bookings

• Manual corrections

• Admin-initiated reschedules

Reasons are saved directly to booking meta.

🔐 Staff Permissions

A new LatePoint capability has been added:

Cancel/Reschedule reasons: edit

This allows staff members to manage or edit reasons without requiring full WordPress administrator access.

🌍 Translation Ready

All new interface elements and texts are fully translatable and compatible with Loco Translate and multilingual setups.

🔁 Automatic “Rescheduled” Status

When the booking’s date or time changes:

• Status automatically updates to Rescheduled

• Helps track modified appointments clearly

Where You See the Reasons (Admin)

📄 Manage Booking by Key

Cancellation and reschedule reasons appear at the top of the booking summary.

🧾 Edit Order Modal

Per-booking reasons shown inside each order item block.

Full customer cancel/reschedule history shown in the Customer section.

👤 Customer Edit Page

A dedicated, read-only block:

“Cancel / Reschedule Reasons”

Displays the customer’s full history.

Admin Notes remain separate and editable.

👨‍💼 Agent View

Reasons are appended after the booking summary for agents when viewing the order.

Data Structure

Reasons are stored safely using LatePoint meta.

Booking meta

cancellation_reason

reschedule_reason

Customer meta

cancel_reschedule_reasons

Appends one log entry per action (with order ID and date).

No data mixing between customers.

No modification of Admin Notes.

How It Works

Cancel Flow

1. Customer clicks Cancel
2. Suggested reasons appear
3. Customer selects a reason or writes their own
4. Booking is cancelled normally
5. Reason is saved

Reschedule Flow

1. Customer selects new date/time
2. Suggested reasons appear
3. Customer selects or writes a reason
4. Booking is updated
5. Status changes to Rescheduled
6. Reason is saved

Key Benefits

• Understand cancellation patterns

• Identify repeat behavior

• Improve operational decisions

• Track customer reliability

• Maintain clean audit history

• Speed up the cancel/reschedule flow for customers

Perfect for:

• Salons

• Clinics

• Consultants

• High-demand service businesses

Technical Notes

• Uses LatePoint hooks and filters only

• No core files modified

• Fully update-safe

• Compatible with standard LatePoint cancel/reschedule features