How It Works
For Customers
1️⃣ Customer selects service, agent, and date
2️⃣ If no slots are available, a “Join Waiting List” button appears
3️⃣ Customer enters:
- Name
- Email
- Phone
- Preferred date range
- Preferred time range (optional)
- Notes (optional)
4️⃣ Customer receives a confirmation email
5️⃣ When a cancellation occurs, they are notified automatically
6️⃣ They can book immediately — or skip and let the next person get notified
Simple. Automatic. Fair.
For Administrators
Manage everything from:
LatePoint → Waiting List
You can:
- View all entries
- See status (Active / Notified / Cancelled)
- Filter by service or agent
- Manually notify customers
- Remove entries
- Track weekly activity
- View new requests in NEW notification icon in header.
Old entries are automatically cleaned up to keep things organized.
✨ What’s New
🕒 Smart Time Validation (NEW)
Preferred time selection is now fully aligned with your real working hours.
- Available times automatically match each day’s schedule
- “To” time must always be later than “From”
- Prevents invalid or impossible time ranges
- Works in both:
- Customer waiting list popup
- Admin (add & edit entries)
- All entries are validated before saving
➡️ Result: Cleaner data, fewer mistakes, better booking accuracy
Key Features
⚡ Smart Auto-Fill (Admin)
Add customers instantly using their phone number
→ Existing customer details are filled automatically
→ No duplicates, no manual typing
✅ Automatic Waiting List Activation
Appears automatically when a day is fully booked
📧 Automatic Email Notifications
Customers are notified instantly when a slot becomes available
🎯 First-Come, First-Served Priority
Fair and transparent notification order
📅 Flexible Date Ranges
Customers choose when they are available
⏰ Preferred Time Windows (Improved)
Now fully validated based on real availability
📊 Built-in Statistics Dashboard
Track:
- Active entries
- Notified customers
- Cancelled entries
- Weekly performance
🔄 Full Cancellation Integration
Every cancellation triggers automatic waiting list checks
👤 Customer Self-Management
Customers can:
- Join the waiting list
- Leave anytime
No admin involvement needed.
Why You Need This
- Recover lost revenue from cancellations
- Increase booking conversion rate
- Improve customer experience
- Reduce empty time slots
- Maximize your schedule efficiency
Perfect For
- Salons
- Clinics
- Consultants
- Fitness studios
- Any high-demand service business
